IT Operations & Infrastructure Specialist (all genders)

Addiko Bank is an unconventional bank striving for specialization instead of universality. Our mission is to deliver a modern customer experience based on convenience and speed. We emphasize cohesion, diversity, fostering talent and equality while always maintaining the success of Team Addiko at the core of our entrepreneurial values. We are looking for highly driven professionals who are eager to become part of a Consumer and SME focused specialist network in Central and Southeastern Europe.
To strengthen our team and to achieve our entrepreneurial mission and vision, we are looking for an:

IT Operations & Infrastructure Specialist (all genders)

* Vienna
* Full-time (38,5 h)
* Professional
* Group IT

You keep IT running? We value that.
Join Team Addiko as an IT Operations & Infrastructure Specialist and make a real impact on our workplace IT environment!

The Perks of Joining Team Addiko

* Flextime, Home Office and Remote Work possibilities to accommodate when and where you work best
* Food vouchers so you don't go hungry at work
* Accident insurance to help in case of an emergency
* Fun company trips and team events
* Opportunities for professional development
* and, of course, the basic necessities to work: laptop, iPhone, coffee and snacks, and great international colleagues

About Your Role

1st Level Support / Help Desk & Field Support

* Act as the first point of contact for IT‑related requests and incidents
* Provide help desk services and initial troubleshooting for workplace IT issues
* Support users with workplace hardware, software, and standard workplace applications
* Provide on‑site support at office locations (installation, replacement, setup, relocation of PCs, notebooks, monitors, peripherals)
* Support IT activities related to employee onboarding and offboarding
* Document incidents, requests, and activities in accordance with internal IT and audit guidelines

2nd Level Support

* Analyze and resolve more complex workplace‑related incidents and problems
* Configure and maintain client operating systems, workplace applications, and endpoint devices
* Coordinate with external service providers for workplace IT topics
* Support IT asset and warehouse management (ordering, issuance, return, documentation, retirement)
* Maintain and update workplace‑related technical documentation

IT Operations & Infrastructure (Workplace)

* Support the operation and continuous improvement of workplace IT infrastructure
* Ensure high availability and stability of workplace IT services
* Contribute to IT operations and infrastructure projects
* Identify recurring incidents and operational issues and support sustainable improvements across the IT environment

Is This You?

* Experience in IT operations and infrastructure, ideally in a banking or enterprise environment
* Strong ownership mindset with the ability to proactively identify issues and drive improvements
* Hands-on experience with MS 365, MS Windows Server, MS Active Directory and IT network technology
* Fluent in both German and English
* Strong problem-solving skills and clear, professional communication
* Team player with a strong service and customer orientation

How to Become Part of the Team

By joining Team Addiko, you will enter into an environment that encourages innovative solutions and a culture of togetherness in which we respect feedback and nurture human relationships. A culture in which "we" means that everyone has their "I" and every self is part of the team.
Can you see yourself joining our team of unconventional bankers? If so, we would be happy to receive your application.

Apply

Mandatory information according to § 9 GleichbehandlungsG [Equal Treatment Act]: According to the collective agreement, the minimum gross annual salary for this position is EUR 47.255,56 in group D/1. But we are not just about meeting requirements; we're about fostering a culture of fairness and recognizing the exceptional contributions you can bring to our team. Let's kick off a conversation about your potential and how we can make sure you are rewarded for it.